Due to the nature of this product, orders will be processed and shipped within 3 business days. Please allow this additional time for handling to ensure that your equipment is carefully prepared and packaged for safe transit. However, there may be times when shipments are delayed due to unexpected situations. In such cases, Chili Transfers will provide you with updated information via email or phone.
Currently, Chili Transfers exclusively offers shipping within the United States. We are committed to providing the best possible service to our domestic customers and do not ship internationally at this time.
For all orders, we will handle freight shipping to the given address. Once the product has been loaded onto the freight carrier, delivery may take 5–12 business days depending on the distance, routes, and accessibility of the destination. In some cases, severe weather conditions or other unforeseen factors may extend delivery times.
You can track your order by clicking the tracking number provided in your order details after shipment. This will give you an estimated delivery date as well as updates from the carrier about the status of your shipment.
Certain equipment, such as printers, is classified as oversized and requires special handling. We take extra precautions when packaging and shipping these products to ensure their safety during transit. To avoid damage and ensure the safety of both the equipment and personnel, we recommend using a pallet jack or forklift when moving oversized pallets upon arrival.
We appreciate your understanding and cooperation to ensure a smooth and secure delivery experience.
Important Delivery Instructions:
This product must arrive securely packaged in a sealed wooden crate, unless otherwise stated or pre-arranged.
If the crate or product is visibly damaged upon delivery:
DO NOT accept the delivery immediately.
Instead, follow these steps carefully:
Ask the delivery driver to document the damage by writing a Damage Report.
Take clear photos of the damaged crate/product and the Damage Report.
Do not sign the Proof of Delivery (POD) without marking the crate or product as "DAMAGED".
Notify us immediately via phone or email.
Complete the Order Support Request Form on our website to officially open a case. This allows us to follow up with the carrier.
⚠️ IMPORTANT: If damage is not clearly indicated on the Proof of Delivery (POD) at the time of receipt, we will not be able to file a claim with the carrier. This will result in no compensation or replacement. Your compliance with this process is essential.
For more details, check out our Shipping Policy.