Frequently Asked Questions

DTF is a print method where designs are printed onto PET film with special inks, coated with adhesive powder, and heat pressed onto fabric. It produces vibrant, long-lasting prints on various materials.

UV DTF uses UV-cured inks on an adhesive film to create durable, peel-and-stick decals for hard, smooth surfaces—no heat press required.

Cotton, polyester, blends, spandex, nylon, leather, canvas, denim, and more.

Glass, stainless steel, ceramic, coated wood, acrylic, and other non-porous, smooth surfaces.

Yes—when applied correctly, they resist cracking, peeling, and fading for 50+ washes.

Yes—they’re waterproof, scratch-resistant, and UV-protected for both indoor and outdoor use.

PNG (preferred), PDF, AI, PSD, and TIFF with transparent backgrounds.

300 DPI resolution with transparent background ensures crisp, detailed prints.

A gang sheet allows you to place multiple designs on one sheet to save material and cost.

Yes—we offer downloadable templates and an online Gang Sheet Builder for easy setup.

Yes—submit high-resolution PNG, PDF, or AI files with transparent backgrounds for best results.

No minimum for most products—order as few or as many as you need.

Most orders ship within 1–3 business days; larger orders may take longer.

Yes—if production hasn’t started yet. Contact us immediately for changes.

Absolutely—both can be shipped together, though production times may vary.

We supply transfers ready for application; we do not apply them to products.

For DTF: Heat press at 275–315°F (135–157°C), medium pressure, 10–15 seconds.

For UV DTF: No heat press—just peel, stick, and press firmly.

Most DTF transfers are hot peel; check product instructions for exact settings.

Wash inside out, cold water, gentle cycle. Avoid bleach and high-heat drying.

Clean the surface, peel backing, apply firmly to remove air bubbles, and peel top layer.

Yes—our pickup location is listed on the Contact page; select “Local Pickup” at checkout.

A tracking number is emailed once your order ships.

Yes—both are packaged securely to prevent damage.

We currently ship only within the United States. International shipping is not available at this time.

All major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo.

We offer free returns within 15 days as long as the items are in undamaged condition. Refunds will be issued to the original payment method once we receive and inspect the items.

Eligible items can be returned within 30 days of purchase with the original receipt and all labels/tags attached in undamaged condition.

The Chili Transfers website does not currently specify an exact refund processing time. For accurate information, we recommend contacting our customer service team directly.

Yes — UV DTF products are also eligible for return within 30 days of purchase, provided they are in their original condition, with receipt and all tags/labels attached.